Refund policy

🔁 Refund & Return Policy – Gharsense

✨ Our Promise

At Gharsense, we focus on delivering practical, high-quality home solutions that make your daily life easier. Every order is carefully packed and checked before dispatch.

📌 Terms of Refund

1. Order Processing

All orders are processed quickly to ensure fast delivery.

👉 Therefore, once an order is placed, it cannot be cancelled or modified after processing.

2. Non-Refundable Products

All products sold on Gharsense are non-refundable.

Refund or replacement is only applicable if the product is:

  • Damaged
  • Defective
  • Incorrect item received

3. Damaged / Missing / Wrong Product Claims

If you receive a damaged, missing, or incorrect item:

👉 You must provide a proper unboxing video as proof.

🎥 How to Record Unboxing Video (Important)

  • Use clear lighting and stable camera
  • Show the shipping label clearly
  • Record the sealed package from all sides
  • Open the package on camera (no cuts)
  • Show all contents clearly

If there is an issue:

  • Damaged → Show close-up clearly
  • Missing → Show all received items
  • Wrong item → Show item + label together

⚠️ Important Conditions

  • Without an unboxing video, no claims will be accepted
  • Claims must be raised within 48 hours of delivery
  • After 2 days, we cannot process any refund/replacement request

4. Refund Process

If your claim is approved:

  • The product must be returned to us
  • After inspection, the refund will be processed within 5–7 business days

5. Replacement Policy

  • Replacement will be provided for eligible claims
  • If replacement is unavailable, a refund will be issued

6. Order Cancellation

  • Prepaid Orders → Cannot be cancelled once placed
  • Cash on Delivery (COD) Orders → Can be cancelled:
    • Via order confirmation message
    • Or during confirmation call

📞 Need Help?

If you have any questions or concerns, feel free to contact us:

Gharsense Support Team

teamtrendntrust@gmail.com